Account Manager at Ambience Healthcare

Job description

About Us: Here at Ambience, we never set out to be just another scribe. We’re building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across the country. Our technology helps providers focus on delivering great care by removing the administrative burden that pulls them away from patients and away from their most impactful work. Ambience delivers real-time coding-aware documentation and clinical workflow support across ambulatory, emergency and inpatient settings at the top health systems in North America. Our teams operate relentlessly with extreme ownership to build the best solutions for our health system partners. We value candor, positivity and deep thought — and we expect a lot from each other because we know the problems we’re solving truly matter. Ambience was ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report, recognized by Fast Company as one of the Next Big Things in Tech, named one of the best AI companies in healthcare by Inc., and selected as a LinkedIn Top Startup in 2024 and 2025. We’re backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins — and we’re just getting started. The Role: The mission of an Account Manager (Care Transformation) is to build strong, long-term partnerships that drive meaningful positive change for providers, patients, and administrators across the healthcare landscape. You'll own your accounts from enterprise signature forward — retain, expand, renew — including the commercial outcomes that come with them. Working closely with leaders across health systems, you'll deepen adoption of Ambience from initial enterprise rollout into new care settings and new products. Your goal is to ensure Ambience delivers measurable clinical and financial outcomes as we grow our partnerships. As a trusted advisor, you'll align executive priorities with frontline needs to ensure Ambience enables better care at scale. What You'll Do: • Own the commercial trajectory of every assigned account. You'll protect and grow revenue through renewals and expansions, build renewal readiness well ahead of contract expiration, qualify expansion opportunities as they emerge, and run the commercial boundary with Sales cleanly. • Take the handoff and run. You'll accept ownership of accounts at enterprise signature — stakeholder map, relationship history, deal context — and drive adoption, utilization, and executive engagement across the deployed footprint from day one. • Build high-trust partnerships with clinical, operational, financial, and IT leaders across your accounts. You'll be the face of Ambience to our health system customers, earning the confidence of stakeholders from the C-suite to the front line and turning alignment into momentum. • Open new ground inside your accounts. You'll generate demand for new products and care settings — building clinical champions, running new-SKU pilots, and producing the proof points that convert into expansion. • Shape and deliver clear ROI narratives that speak to what health systems care about. You'll align stakeholders on value methodology early, own QBRs and executive readouts, and build the economic evidence behind every expansion and renewal. • Set the account strategy and keep an honest view of account health. For each account you'll put the strategy on paper — customer context, partnership assessment, path forward, quarterly goals — and maintain a scorecard that rates partnership strength on evidence, not sentiment. • Make us better, together. You'll capture repeatable playbooks and account frameworks to help the entire Care Transformation team level up. Who You Are: • 8+ years of experience in strategic account management, healthcare transformation, health tech implementation, or healthcare management consulting. You've worked closely with provider organizations and know how to navigate complex health systems. • You have own