Accommodation Specialist at Unum Group in Chattanooga, TN

Job description

Job Posting End Date: January 10 When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Performance Based Incentive Plans Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability Generous PTO (including paid time to volunteer!) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunities Student loan repayment options Tuition reimbursement Flexible work environments *All the benefits listed above are subject to the terms of their individual Plans . And that’s just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! General Summary: Important Position Details: Start Date: February 2, 2027 Starting Pay: $24.76 per hour The Specialist serves as a key partner in delivering high-quality absence management solutions for key client partnerships, navigating complex regulatory and corporate leave policies, and fostering trusted relationships with a diverse range of stakeholders. This role demands adaptability, and exceptional communication to integrate seamlessly with client teams, third-party administrators, and internal Unum partners. Specialists resolve operational challenges and drive positive outcomes for clients and their employees while actively supporting continuous improvement and professional growth in a dynamic, high-impact environment. Principal Duties and Responsibilities: Collaborate directly with clients’ third-party administrators to integrate processes, share information, and ensure seamless service delivery. Manage daily absence operations, including case management, documentation, and compliance. Maintain accurate records and ensure timely, effective communication with clients and internal partners. Identify and resolve process issues and escalate complex cases as appropriate. Support implementation of programs, assisting in process improvements and system updates. Provide subject matter expertise on absence policies, procedures, and best practices. Determine and generate appropriate communications to comply with FMLA, State regulations, customer procedures, and the client’s complex, evolving corporate leave policies. Review medical certifications and related documentation, and document the appropriate leave status under FMLA, state, and corporate policies, based on regulatory requirements, company-specific needs, and case details. Communicate medical or absence information with other internal units (STD, Intake, Leave, LTD, PFL) Manage leave through duration, reporting status to Employer, employee and other internal units Adapt communication style and approach in order to build and maintain effective relationships with employer contacts—including HR administrators, payroll clerks, managers at all levels—as well as clients, colleagues, external partners, and legal or operational stakeholders; respond to accommodation and leave-related questions and issues while adapting communication style to diverse audiences. Address complex operational issues. Exhibit professionalism and confidentiality in all interactions. Manage interactions between employer representatives, employees, and attending physicians upon employer request, including obtaining required documentation, providing education about each party’s role