Academic Success Advisor, Online Business Programs at Montclair State University in Montclair, NJ

Job description

IMPORTANT APPLICATION INSTRUCTIONS: Upload Resume or Curriculum Vitae for automatic population of information to the application. The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application. Review information and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate. In the “My Experience” section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents. Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years . You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application. Job Description SUMMARY Reporting to the Assistant Director of Academic Advising, the Academic Success Advisor, Online Business Programs provides academic advising and ongoing academic success support to an assigned caseload of students enrolled in the Feliciano School of Business (SBUS) online programs. The advisor supports students from initial enrollment through graduation by utilizing academic planning strategies, proactive outreach, and individualized coaching. The advisor also collaborates with the Ellyn A. McColgan Student Services Center, Montclair Unbound, faculty, and University offices to address barriers to academic progress and continued enrollment. The position serves students with varied educational backgrounds and responsibilities, including adult learners, transfer students, and students returning to college. PRINCIPAL DUTIES AND RESPONSIBILITIES Provide academic advising on course selection, registration, degree requirements, prerequisites, and graduation planning for an assigned online student caseload. Assist in the development and updating of academic plans that reflect students’ degree progress, goals, and responsibilities; communicate changes in curriculum and academic policies. Support incoming and transfer students through onboarding and initial registration; explain how evaluated transfer credits apply to their programs and coordinate questions with appropriate offices. Assist in outreach at key points in the term, including registration deadlines; follow up with nonregistered students and those considering stopping out. Monitor academic progress and respond to faculty referrals and academic alerts; help students on probation or with conditional admission requirements develop improvement plans. Advocate for online students navigating university services; coordinate with Admissions, Red Hawk Central, the Registrar, and other offices to resolve barriers to academic progress. Refer students to tutoring, accessibility services, counseling, career development, and other resources; follow up when unresolved concerns affect continued enrollment. Deliver virtual advising and communications; help students navigate online learning resources and refer technical issues to appropriate support staff. Maintain accurate advising notes, outreach records, and follow-up plans in Banner, Degree Works, Navigate, Workday Student and other approved systems; protect student information. Participate in SBUS Career Fairs, Open Houses, On-campus recruitment, New Student Orientations, Transfer Orientations, Accepted Students Days, Campus to Career Transitions events, Commencements and other events as requested. Assist in the development of virtual orientation activities, workshops, and accessible advising resources tailored to online students. Collaborate with Unbound staff, faculty, and academic support colleagues to coordinate services and contribute to improvements in online student support. Assist in the analysis of caseload progress, registration, and engagement with support services; assist in preparation of reports and recommend improvements based on studen