Academic Services Coordinator at University of Waterloo in Waterloo, ON

Job description

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process. Job Requisition ID: 2026-02960 Time Type: Full time Employee Group: Staff Job Category: Academic Advising Employment Type: Permanent Department: Faculty of Engineering - Dean of Engineering Office - Undergraduate Office Operations Hiring Range: $56,494.16 - $70,617.70 Posting Information: This posting is for an existing vacancy. The internal posting deadline for this position is October 16, 2026, at 11:59PM This is a Career Path position. The final level will be determined based on demonstrated skills and experience. Anticipated hiring ranges • USG 6: $56,494 – $70,617 • USG 7: $61,954 – $77,443 Job Description: Primary Purpose The Academic Services Coordinator provides a broad spectrum of responsibilities including but not limited to client service, academic integrity, calendar management, support for core functions (e.g., admissions, First Year Engineering Office, etc.), special projects, data management, and general administrative duties. The position acts as a liaison with academic units in the Faculty of Engineering and central university services as it relates to key accountabilities. Reporting to one of the Associate Directors, the Academic Services Coordinator provides exceptional client support for 14 undergraduate programs and approximately 8,000 plus Engineering and Architecture students. The role moves seamlessly between tasks, shifting priorities as directed by Director, Undergraduate Affairs and the Associate Dean, Undergraduate Studies, to address critical needs. The Academic Services Coordinator provides continuity in leadership changes and demonstrates breadth and depth in all core operations in the Engineering Undergraduate Studies Office. Key Accountabilities Client Service: Builds and maintains effective working relationships with stakeholders within the Faculty and across campus. Provides exceptional client service to all constituents within the Faculty of Engineering (students, faculty, and staff), including acting as a liaison with central services and external partners. Acts as a liaison for academic units. Duties may include several key areas including academic integrity, calendar management, admissions, data management, general administrative support, etc. The incumbent is expected to shift seamlessly between tasks to address priority areas. Develops strong advising relationships that are student-centred and specific to individual needs while aligning with the mission of the Faculty. Assists stakeholders with identifying and accessing tools and resources necessary to meet goals and objectives. Applies change management expertise with new stakeholders and various audiences Cultivates relationships built on trust with individuals in one-on-one and online environments, focusing on the values and needs of the client group while encouraging self-efficacy, resilience, and career potential. Facilitates group learning opportunities through workshops, presentations, events, and resources to meet client needs. Supports the development and implementation of best practice for student-centred services across the faculty. Specific Accountabilities: The Academic Services Coordinator is expected to support several key accountabilities including but not limited to : Student Experience Administration – Provides a welcoming experience by delivering exceptional service in a student-centered environment. The incumbent is expected to work within established standards and best practice. The Academic Services Coordinator contributes to the development of resources to support the