5265 - Service Operations Project Manager at NTT Global Data Centers in Mesa, AZ

Job description

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported. Your role at a glance Responsible for implementing and deploying infrastructure-related requirements for NTT customers and internal NTT stakeholders within the assigned region, the Fit-Out Project Manager oversees the full project lifecycle for IT, data center, and capital expenditure projects ranging from small and medium deployments to enterprise and select hyperscale initiatives. This position independently plans and manages project scope, timelines, resources, quality, cost, and risk while maintaining a strong focus on health and safety, customer service, and business continuity. The role ensures projects are delivered on time, with high quality, and within budget; communicates status, risks, and business impacts to key stakeholders; and provides a consistent approach to project structure, documentation, delivery, asset management, and closeout. The Fit-Out Project Manager is also accountable for quality assurance of installation and de-installation activities, delivery of critical facility documentation, and maintenance of as-built specifications in accordance with Service Operations records retention standards, while supporting regional alignment with the “Minimum Downtime, Maximum Uptime” mentality, processes, and procedures. What we are looking for Summary Responsible for implementing and deploying infrastructure-related requirements for NTT customers and internal NTT stakeholders within the assigned region, the Fit-Out Project Manager oversees the full project lifecycle for IT, data center, and capital expenditure projects ranging from small and medium deployments to enterprise and select hyperscale initiatives. This position independently plans and manages project scope, timelines, resources, quality, cost, and risk while maintaining a strong focus on health and safety, customer service, and business continuity. The role ensures projects are delivered on time, with high quality, and within budget; communicates status, risks, and business impacts to key stakeholders; and provides a consistent approach to project structure, documentation, delivery, asset management, and closeout. The Fit-Out Project Manager is also accountable for quality assurance of installation and de-installation activities, delivery of critical facility documentation, and maintenance of as-built specifications in accordance with Service Operations records retention standards, while supporting regional alignment with the “Minimum Downtime, Maximum Uptime” mentality, processes, and procedures. KEY responsibilities Lead client-facing and internal infrastructure projects from pre-implementation through closeout, ensuring contracted services are delivered on time, within budget, and in accordance with customer requirements, specifications, and contractual obligations. Define project scope, objectives, milestones, tasks, assumptions, risks, dependencies, resource needs, schedules, and delivery plans in coordination with stakeholders, technical teams, contractors, vendors, and internal departments. Review and verify customer requirements, Basis of Design, drawings, contractor documentation, method statements, and risk assessments to ensure alignment with required specifications, installation standards, Health & Safety expectations, and Business Continuity requirements. Coordinate, supervise, and report on implementation activities with Service Operations contractors and internal teams, including equipment orders, shipments, site activities, quality assurance testing, and closeout deliverables. Maintain an onsite pre