2nd shift LTL Lead at Mattel in Jonestown, PA

Job description

Maintain working knowledge of LTL shipping processes , including carrier coordination, freight classification, labeling, Bills of Lading (BOLs), shipment consolidation, pickup requirements, and routing. LTL is used when a shipment does not require an entire trailer, allowing multiple customers' freight to share trailer space. Lead daily B2B outbound shipping operations, ensuring orders are safely, accurately, and efficiently prepared and loaded according to customer requirements and shipping schedules. Enforce all dock safety standards and OSHA-compliant practices, including PPE, trailer restraints, dock plates, pedestrian/equipment separation, and safe clamp-truck operation. Review customer routing guides, shipping requirements, stack/pallet specifications, labeling standards, and loading patterns to ensure orders meet customer expectations. Verify outbound loads for SKU and quantity accuracy, stack integrity, wrapping/banding, labeling, product condition, trailer assignment, and required documentation before departure. Assign and balance clamp-truck operators and dock labor based on shipping priorities, workload, equipment availability, and productivity expectations. Monitor dock performance and labor efficiency using KPIs such as loads/stacks per hour, downtime, on-time trailer departures, damage rates, misloads, and operator productivity; identify opportunities to improve workflow. Ensure trailers are loaded correctly using appropriate loading patterns, weight distribution, cube utilization, scan verification, and load-ready checks to prevent damage and misloads. Serve as the primary dock point of contact, coordinating with drivers, supervisors, Customer Service, Planning, Inventory Control, Production, and other warehouse teams to resolve shortages, damages, delays, and shipping exceptions. Lead shift start-up meetings, provide associate training and performance feedback, maintain required shipping and safety documentation, and provide supervisors with accurate end-of-shift reporting. Required 1–3 years of experience in shipping, warehouse, or logistics operations. Strong knowledge of clamp-truck operation (certification preferred). Ability to read BOLs, pick sheets, routing guides, and customer load specs. Proven leadership or team-lead experience. Ability to enforce safety rules consistently and professionally. Attention to detail and strong quality-verification skills. Ability to work in a fast-paced, deadline-driven shipping environment. Preferred Experience in B2B shipping for high-volume or high-value goods. Familiarity with WMS/TMS, RF scanners, and productivity dashboards. Basic data skills to track efficiency and labor utilization. Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here! How We Work: We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors: We collaborate:  Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower. We innovate:  At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thi